Privacy policy

Privacy Policy

Joy Unlimited
10400 Main St Ste 200, Fairfax, VA 22030, United States
Email: contact.joyunlimited@gmail.com
Phone: +1 (703) 385-9125

At Joy Unlimited, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our online store or make a purchase. By using our website, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

When you place an order, create an account, or contact us, we may collect the following personal information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through Shopify Payments — we do not store your card details)

1.2 Information Collected Automatically

When you browse our store, we automatically collect certain technical information, including:

  • IP address and browser type
  • Device information and operating system
  • Pages visited, time spent on pages, and referring URLs
  • Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from our platform provider Shopify and payment processor Shopify Payments in connection with the processing of your orders and transactions.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process and fulfill your orders, including shipping and delivery
  • To communicate with you about your orders, returns, and customer service inquiries
  • To send you transactional emails (order confirmations, shipping notifications)
  • To improve our website, products, and services
  • To detect and prevent fraud or unauthorized transactions
  • To comply with applicable legal obligations
  • To send promotional communications, if you have opted in to receive them

3. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We share data with trusted partners who help us operate our store, including Shopify (our e-commerce platform), Shopify Payments (payment processing), and shipping carriers to deliver your orders.
  • Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Joy Unlimited, our customers, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our store uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies used on our site may include:

  • Essential cookies: Required for the website to function, such as maintaining your shopping cart and processing your order.
  • Analytics cookies: Help us understand how visitors interact with our website.
  • Marketing cookies: Used to deliver relevant advertisements if applicable.

You may disable cookies through your browser settings; however, some features of our store may not function properly as a result.

5. Payment Security

All payment transactions are processed through Shopify Payments, a PCI-DSS compliant payment processor. We do not store, process, or have access to your full credit card details. Your financial information is encrypted and handled securely by Shopify Payments.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to process transactions, comply with legal obligations, resolve disputes, and enforce our agreements. Order-related information is generally retained for a minimum of 5 years for accounting and legal compliance purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to certain legal exceptions.
  • Opt-out: Unsubscribe from marketing emails at any time using the unsubscribe link in our emails.
  • Data Portability: Request a portable copy of your data where applicable.

To exercise any of these rights, please contact us at contact.joyunlimited@gmail.com.

8. Children's Privacy

Our store is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Joy Unlimited
10400 Main St Ste 200
Fairfax, VA 22030
United States
Email: contact.joyunlimited@gmail.com
Phone: +1 (703) 385-9125